View single post by 2foot6
 Posted: Wed Aug 8th, 2018 11:47 am
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2foot6



Joined: Sun Oct 20th, 2013
Location:  Victoria, Australia
Posts: 355
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I recently bought a MRC sound decoder from a supplier in the USA,
after installing the decoder it showed signs of a problem.


After re-sending an email to MRC,
I received a reply asking me to break the decoder in half,
photograph it with the receipt and the date from a newspaper to verify the claim.

They then are charging me $33 AU to post a replacement to Australia (I'm OK with that).


That was three weeks ago,
and after sending numerous emails to them re-warranty, I have had no reply.

Is this the normal practice of MRC? or am I missing something?


I feel like I'm getting nowhere and older fast.

.............Peter

:bang:




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