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2foot6
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Joined: Sun Oct 20th, 2013
Location:  Victoria, Australia
Posts: 361
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I recently bought a MRC sound decoder from a supplier in the USA,
after installing the decoder it showed signs of a problem.


After re-sending an email to MRC,
I received a reply asking me to break the decoder in half,
photograph it with the receipt and the date from a newspaper to verify the claim.

They then are charging me $33 AU to post a replacement to Australia (I'm OK with that).


That was three weeks ago,
and after sending numerous emails to them re-warranty, I have had no reply.

Is this the normal practice of MRC? or am I missing something?


I feel like I'm getting nowhere and older fast.

.............Peter

:bang:


slateworks
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Joined: Wed Oct 6th, 2010
Location: Twickenham, United Kingdom
Posts: 950
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What an extraordinary way of dealing with a fault.

With other manufacturers, it's simply a case of returning the decoder for repair or replacement,
the only cost being getting the duff decoder back to them.

My only dealing with MRC has been for information on programming,
and in that case they were most helpful and prompt.


2foot6
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Joined: Sun Oct 20th, 2013
Location:  Victoria, Australia
Posts: 361
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The process saves me the cost of postage from Australia to the US,
but I still have to pay $25 US or $33 AU to replace something that was faulty.

A decoder that cost $83 AU will now cost me $116 AU.

If I don't get a reply from MRC, now three weeks since the initial reply,
I will put it down to a bad experience,
move on, get over it and not buy their products any longer.


As one of our famous bushrangers (Ned Kelly) said just before he was hung....Such is life.

..............................Peter.


2foot6
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Joined: Sun Oct 20th, 2013
Location:  Victoria, Australia
Posts: 361
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After numerous emails to MRC and no reply since August,

I have decided not buy any more MRC products,

their response has been dismal and disappointing.

:bang: :bang: :bang: :bang:

......Peter



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