|View single post by Almostretired|
|Posted: Wed Jan 12th, 2022 09:48 pm||
I tried to search for any answers to my question, but came up empty.
Is there a section for experiences with online vendors ?
I have to get nearly everything online, as the nearest local stores aren't so local,
and the one that is in my hometown told me 3 years ago,
he doesn't carry any scratchbuilding supplies, because "Nobody does that anymore"
Specifically I am looking for anyone with recent experiences with ...
https://www.sanjuancarco.com aka https://sanjuandetails.com/.
Both sites have same physical address and phone numbers at the bottom,
but different product lists.
An email to the first site with a product question has gone unanswered,
but the "contact us" form had a phrase to the effect:
"Don't expect us to get back to you soon, be patient"
Their telephone recording says,
you can talk to them live 3 days a week for 4 hours each day,
but they might have stepped out, so leave a message...
I read a ways back that the company has a history of new owners, etc,
but I thought they were finally reopened for business.
However, I am not sure I want to deal with a concern,
that isn't easy to communicate with.
I see some of their products I am interested in for sale by eBay sellers,
but the shipping eBay sellers are asking is outrageous for tiny parts like this.
For reference to how online can be done:
I have ordered several times from Tichy Train Group,
each time my orders came quickly, at extremely reasonable rates, US Mail.
Several emails were answered within 24 hours,
a phone call during business hours was picked up by a living, breathing, human.
Mark from Illinois