View single post by Almostretired
 Posted: Wed Jan 12th, 2022 09:48 pm
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Almostretired

 

Joined: Thu Feb 6th, 2020
Location: Illinois USA
Posts: 43
Status: 
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I tried to search for any answers to my question, but came up empty.  
Is there a section for experiences with online vendors ? 

I have to get nearly everything online, as the nearest local stores aren't so local,
and the one that is in my hometown told me 3 years ago,
he doesn't carry any scratchbuilding supplies, because "Nobody does that anymore"


Specifically I am looking for anyone with recent experiences with ...

https://www.sanjuancarco.com  aka  https://sanjuandetails.com/.  

Both sites have same physical address and phone numbers at the bottom,
but different product lists.

An email to the first site with a product question has gone unanswered,
but the "contact us" form had a phrase to the effect: 
"Don't expect us to get back to you soon, be patient"

Their telephone recording says,
you can talk to them live 3 days a week for 4 hours each day,
but they might have stepped out, so leave a message...

I read a ways back that the company has a history of new owners, etc,
but I thought they were finally reopened for business. 
However, I am not sure I want to deal with a concern,
that isn't easy to communicate with. 


I see some of their products I am interested in for sale by eBay sellers,
but the shipping eBay sellers are asking is outrageous for tiny parts like this.


For reference to how online can be done:
I have ordered several times from Tichy Train Group,
each time my orders came quickly, at extremely reasonable rates, US Mail. 
Several emails were answered within 24 hours,
a phone call during business hours was picked up by a living, breathing, human.




____________________
Mark from Illinois
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